Privacy Policy

Ultimate Men’s Clinic

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Ultimate Men’s Clinic (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

• Name, email address, phone number, physical address
• Health-related information you voluntarily provide when requesting care or scheduling an appointment
• Appointment details, clinic location preference, and communication preferences
• Payment information when you purchase services or treatment
• Opt-in records and timestamps for all communication channels, including SMS and email

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and appointment requests
• Service preferences and patient support communications
• Feedback and communication history

2. How We Use Your Information

We use collected data to:

• Provide and improve our men’s health services
• Respond to inquiries and appointment requests
• Communicate with you about appointments, reminders, service updates, and scheduling changes
• Process transactions and payments
• Enhance website functionality and user experience
• Ensure security and prevent fraud
• Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to Ultimate Men’s Clinic services, including appointment confirmations, appointment reminders, patient support, service updates, and scheduling notifications.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message; no further messages will be sent unless you re-opt in
• All opt-out requests are processed within 24 hours

Message Frequency & Content:

• Message frequency varies based on your interactions with our clinic
• Messages may relate to appointment scheduling, appointment reminders, service updates, patient support, and clinic communications
• We do not send promotional content without specific consent

Help & Support:

• Reply “HELP” for assistance or contact one of our clinic locations
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, appointment scheduling, website hosting, analytics, and SMS delivery, is permitted. All other use cases exclude text messaging originator opt-in data and consent.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations, such as payment processing, appointment scheduling, website hosting, analytics, customer support, and communication services
• SMS aggregators and providers solely to deliver messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• Your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent, which will not be shared with third parties except SMS providers and support services necessary to deliver requested communications.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest where appropriate
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember preferences, improve functionality, and measure effectiveness.

You may control cookies through your browser settings. Disabling cookies may limit functionality.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails
• Opt out of SMS by replying “STOP”
• Request information on data processing
• Withdraw consent at any time
• Lodge complaints with authorities where applicable

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be posted with the effective date.

10. Contact Us

Ultimate Men’s Clinic

Tulsa Clinic
3015 E Skelly Dr. Suite 103
Tulsa, OK 74105
Phone: (918) 289-2300

Oklahoma City Clinic
3727 NW 63rd St. Suite 210
Oklahoma City, OK 73116
Phone: (405) 497-6996